01 · OPERATIONS
EXPERIENCE
A career built to understand
operations
and their decisions.
Nearly three decades working with processes from within organisations (with accountability for management and results) and through consulting, helping teams to observe, explain and improve operations of different kinds.
01 · A CROSS-FUNCTIONAL PERSPECTIVE
Process engineering spans
the entire organisation.
Functional experience makes it possible to understand relationships across areas, the effects a decision creates beyond its point of origin, and the distance between a corporate definition and everyday execution.
02 · MANAGEMENT
People · Administration · Finance · Procurement · Accounts payable
03 · CUSTOMERS
Customer service · Customer experience · Revenue assurance
04 · EXECUTION
Contracts · Insurance · Tenders · Technology and information systems
02 · RECENT CORTE CONSULTORES EXPERIENCE
Two different engagements.
The same discipline for understanding the starting point.
The nature of the work changes with the context, objective and available evidence. The client’s need remains the reference for defining depth, scope and deliverables.
RECENT CASE 01 · CRITICAL OPERATION
Financial operations
in public transport
Strengthening critical financial processes in a key organisation within the metropolitan public transport system.
FOCUSUnderstanding the existing situation, measuring capabilities and analysing relevant elements to strengthen an operation in preparation for scaling.
RECENT CASE 02 · CORPORATE OPERATION
Insurance and claims
in logistics and operations
Current-state mapping of the corporate insurance and claims process in a Chilean multinational logistics and operations company.
FOCUSRepresenting the process, its actors, interfaces and management practices as a basis for redesign.
Descriptions are deliberately general and do not imply a current commercial relationship.
03 · REAL RESULTS THROUGH PROCESS ENGINEERING
Results that demonstrate an ability
to turn analysis into value.
Achieved in different organisations and stages of Pablo’s career. They illustrate the kind of value a well-focused engagement can create; they are not a promise or forecast for other work.
in permanent annual savings
shorter response time
higher first-contact resolution
less time · higher productivity
04 · SECTORS, ORGANISATIONS AND CREDENTIALS
Broad perspective for recognising patterns.
Judgement for respecting each context.
SECTORS AND CONTEXTS
Telecommunications · Financial and pension services · Retail and customer service · Software and technology · Engineering, construction and technical inspection · BPO and business services · Transport and logistics · Manufacturing · Education · Media · Healthcare · Insurance
ORGANISATIONS ADVISED
Canal 13 · Laboratorio Chile · Seguros La Previsión · Banco Edwards · Pontificia Universidad Católica de Chile · INAPAL · LATAM · Consorcio · Transformadores Schaffner
Historical experience references, without implying a current relationship or endorsement.CREDENTIALS
Industrial Engineer
Six Sigma Black Belt
Diploma in Corporate Finance