Understand the context and objective
Define what needs to be understood and how the answer will be used.
HOW WE WORK
Rigour to understand.
Flexibility to respond
to the real problem.
Every organisation arrives with different questions, constraints and levels of information. We do not impose a formula. We adjust the depth, tools and deliverables to what the client needs to understand.
A RECOGNISABLE LOGIC
CONTEXTTERRAINPROPOSALThe client’s objective remains visible throughout the engagement.
01 · THREE MOVEMENTS, ONE COMMON REFERENCE
A way to move forward without losing sight
of the original question.
The movements structure the work but are not closed phases. New information may require us to revisit the context, expand the map or challenge a hypothesis.
Map the terrain
Examine, compare and map the operation with its experts and sufficient evidence.
Analyse and propose
Distinguish findings from unknowns and develop recommendations.
CLIENT NEED · A CROSS-CUTTING REFERENCE FOR DEPTH, EVIDENCE AND CLOSURE
MOVEMENT 02 · MAP THE TERRAIN
The current state is built by comparing
perspectives and evidence.
We examine and map the operation with the people who know it and the evidence the organisation can provide. We are not trying to confirm a version defined in advance.
SOURCES BEING COMPARED
PEOPLEDOCUMENTSSYSTEMSRECORDSINDICATORSOBSERVATIONREVIEWABLE MAPFlow, exceptions, interfaces and controls
SHARED VIEW
Participation is more than attending a meeting. It means recognising distributed knowledge, making disagreements visible and returning a representation that experts can review and correct.
The map is built with the people who know the operation.
MOVEMENT 03 · ANALYSE AND PROPOSE
Distinguish what we know,
what we assume and what is missing.
We organise the findings and separate evidence, hypotheses and unknowns. Gaps and friction are analysed against the agreed objective, and recommendations must be consistent with what was observed.
Findings with sufficient support.
Explanations that still need to be tested.
Information still needed before reaching a conclusion.
NEXT STEP